Request received

Thanks - we’re calling you back now.

Keep your phone close. If water is still coming through or you can’t isolate it, call us straight away rather than waiting.

Debit and credit cards accepted

What happens next

Three steps and it’s fixed

1We call you
A member of our Hove team rings the number you gave us.
2We confirm an arrival window
You get a named engineer and a realistic time, plus a call when they are on the way.
3We fix it
Same day wherever parts allow, and we tell you plainly what failed.